MEBLERO (Polina Gubina Abyshkina, NIF ES51799530B, Paseo Ermita del Santo, 40, Madrid, 28011) is a company dedicated to the sale of furniture and home goods and is responsible for the management and operation of the website meblero.com
Contact information
You can contact us:
- By phone, at the number +34 910 600 455
- By email, write to info [@] meblero.com
- Via WhatsApp at +34 910 600 455
MEBLERO reserves the right to unilaterally modify, at any time and without prior notice, the structure and design of the website; to modify or remove services or content, as well as the conditions of access or use. Therefore, it is the user’s responsibility to consult any possible modifications to these conditions with each use of the website.
Deliveries
The prices published on our website do not include delivery costs, assembly, or other services.
The delivery fees depend on the products in the order and the customer’s location. Shipping costs will be displayed in the shopping cart.
The delivery times also depend on the products in the order and the customer’s location. Delivery times will be displayed in the shopping cart. The shipping time may range from 3 days to 90 days.
If the items in the shopping basket have different delivery times, the longest delivery time for the entire order will be displayed.
For deliveries outside mainland Spain, additional customs clearance charges may apply. These charges will be the responsibility of the customer and are not included in our prices or shipping costs.
Meblero may deliver parts of the order separately due to the different logistics involved for various products. This means that some items in the order may arrive sooner, while others may take longer.
Delivery is ‘kerbside’ – packages will be delivered to the customer at street level, without being brought inside the home.
Some products cannot be shipped to certain regions. In such cases, purchasing them will not be possible.
Some orders will be delivered by furniture-specific transport agencies that do not offer order tracking services. In such cases, we can provide updates on the order status upon request via WhatsApp or email.
Due to the volume and weight of the products offered, the delivery times indicated on our website are approximate. While most products are delivered before the specified timeframe, a reasonable delay of up to 30 days will not entitle the customer to any compensation.
Returns and Refunds Policy
We offer a refund or exchange within the first 14 days after the customer receives the product. The customer has the right to cancel their purchase of our products within 14 calendar days without the need for justification. The cancellation period will end 14 calendar days from the date the customer receives the products.
In the event of cancellation by the customer within the 14-day period (counted from the day of receipt), the direct cost of returning the goods and/or services will be borne by the customer, as stated in the LGCU, Royal Legislative Decree 1/2007. The direct return costs will include, in any case, transportation costs to our facilities and repackaging.
The customer will be responsible for any reduction in the value of the product resulting from handling that is not necessary due to its nature, characteristics, or functioning.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
- To complete the return, we require a receipt, proof of purchase, or the confirmation email.
Exempt items
The following goods are exempt from refunds:
- Personal items once opened (e.g., pillows, bedding).
- Custom or made-to-measure products.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Return and Evaluation Process
Once we have received the returned item, an inspection will be carried out to determine if it meets the eligibility requirements for a refund or exchange. We will send you an email to notify you that we have received the return and inform you whether your refund is approved or denied.
If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 14 days.
Delayed or Missing Refunds
Refunds may take several days to process depending on the payment method. Please check your bank account, credit card balance, or PayPal.
If you have done all of this and still haven’t received your refund, please contact us.
Cancellation of Shipped and Unreceived Orders
If a customer decides to cancel an order after it has been shipped, they will be responsible for all associated costs, including, but not limited to, delivery, storage, and return costs for the item. This applies even if the customer has not received the product and cancels the order before delivery. The refund of the amount paid by the customer will be processed once the product has been returned and inspected, deducting the aforementioned costs.
Shipping of Products to Be Returned
To request a return, please contact us via the email provided on our contact page.
- We will email you the address for returning the product (the warehouse address may vary depending on the product).
- After shipping, please keep the shipping receipt as proof.
- You will be responsible for paying your own shipping costs to return your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we have received the goods at our warehouses and verified their condition, we will proceed with the refund according to the payment method used by the customer, except in the case of cash payments, which will be refunded via bank transfer. In any case, this process will be completed within a maximum of 14 calendar days from the receipt of the returned goods at our warehouses.
For further assistance or to clarify any questions regarding the return and refund process, feel free to contact our customer service via email, phone, or WhatsApp provided on the contact page.
Privacy Policy
The address of our website is: https://meblero.com
Comments
When visitors leave comments on the website, we collect the data shown in the comment form, as well as the visitor’s IP address and the browser’s user agent string to help detect spam.
An anonymous string created from your email address (also known as a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service’s privacy policy is available here: https://automattic.com/privacy/. After your comment has been approved, your profile picture will be visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with location data (GPS EXIF) included. Visitors to the website can download and extract any location data from the images on the site.
Cookies
If you leave a comment on our site, you can choose to save your name, email address, and website in cookies. This is for your convenience so that you do not have to re-fill your details when you leave another comment. These cookies will last for one year.
If you have an account and log in to this site, we will install a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal data and is deleted when you close your browser.
When you log in, we will also install several cookies to store your login information and your screen display options. Login cookies last for two days, while screen option cookies last for one year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be deleted.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not include personal data and simply indicates the ID of the article you have just edited. It expires after one day.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves exactly as if the visitor had visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged into that website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognise and approve subsequent comments instead of holding them in a moderation queue.
For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can view, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view and edit this information.
What rights you have over your data
If you have an account or have left comments on this website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we delete any personal data we hold about you. This does not include any data we are required to retain for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be reviewed by an automated spam detection service.
Online dispute resolution
The European Commission provides an online dispute resolution platform. In accordance with Article 14.1 of Regulation (EU) 524/2013, we provide the following link to access the platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
