We offer a refund or exchange within the first 14 days after the customer receives the product. The customer has the right to cancel their purchase of our products within 14 calendar days without the need for justification. The cancellation period will end 14 calendar days from the date the customer receives the products.
In the event of cancellation by the customer within the 14-day period (counted from the day of receipt), the direct cost of returning the goods and/or services will be borne by the customer, as stated in the LGCU, Royal Legislative Decree 1/2007. The direct return costs will include, in any case, transportation costs to our facilities and repackaging.
The customer will be responsible for any reduction in the value of the product resulting from handling that is not necessary due to its nature, characteristics, or functioning.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
- To complete the return, we require a receipt, proof of purchase, or the confirmation email.
Exempt items
The following goods are exempt from refunds:
- Personal items once opened (e.g., pillows, bedding).
- Custom or made-to-measure products.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Return and Evaluation Process
Once we have received the returned item, an inspection will be carried out to determine if it meets the eligibility requirements for a refund or exchange. We will send you an email to notify you that we have received the return and inform you whether your refund is approved or denied.
If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within 14 days.
Delayed or Missing Refunds
Refunds may take several days to process depending on the payment method. Please check your bank account, credit card balance, or PayPal account.
If you have done all of this and still haven’t received your refund, please contact us.
Cancellation of Shipped and Unreceived Orders
If a customer decides to cancel an order after it has been shipped, they will be responsible for all associated costs, including, but not limited to, delivery, storage, and return costs for the item. This applies even if the customer has not received the product and cancels the order before delivery. The refund of the amount paid by the customer will be processed once the product has been returned and inspected, deducting the aforementioned costs.
Shipping of Products to Be Returned
To request a return, please contact us via the email provided on our contact page.
- We will email you the address for returning the product (the warehouse address may vary depending on the product).
- After shipping, please keep the shipping receipt as proof.
- You will be responsible for paying your own shipping costs to return your item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once we have received the goods at our warehouses and verified their condition, we will proceed with the refund according to the payment method used by the customer, except in the case of cash payments, which will be refunded via bank transfer. In any case, this process will be completed within a maximum of 14 calendar days from the receipt of the returned goods at our warehouses.
For further assistance or to clarify any questions regarding the return and refund process, feel free to contact our customer service via email, phone, or WhatsApp provided on the contact page.
